Shipping & Delivery

Exchanges, Returns & Refunds

1. All returned products will incur a 15% restocking/reconditioning fee if the box/crate/container has been opened.
2. All merchandise must be returned in its original box with original packing materials and must be packed in such a manner that it will not incur damages in return transit. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.
3. Refunds and exchanges will be given within 30 days from the original date of purchase. All credits and remaining refunds for the merchandise will be given back to the customer in the form of the original payment type.
4. Custom orders can not be returned for any reason.
5. All refunds issued will be less shipping charges. Customers are responsible for all return shipping charges.
6. All returns must be approved SpaandEquipment.com, Skin Act before they are returned and must be accompanied by an RMA number.
7. There will be no cash refund issued for financed orders, only store credit will be issued for financed orders.
8. Return shipping costs are at the expense of the customer.
9. For health and safety reasons, special restrictions apply on some items, such as foot spas, skincare equipment, etc.

REQUIREMENTS AND LOCAL CODES: ANY CONFORMANCE WITH LOCAL CODES OR INSPECTIONS IS THE RESPONSIBILITY OF THE PURCHASER.

For Hawaii, Alaska, Canada, Porto Rico, American territories outside mainland and other international orders product warranty does not cover product shipping charges for replacement or damaged items at any shape or form and anytime or the day after purchase. The client is solely responsible for all the shipping charges during the warranty period.