Multiple Countries Free Shipping on All Orders
Asia: Philippines, South Korea, Singapore, Brunei, Malaysia, Thailand, Japan, Indonisia, Indonesia, Kampuchea, Laos, Vietnam
North America: United States, Canada, Mexico
Oceania: Australia, New Zealand
Eastern Europe: Bulgaria, Estonia, Latvia, Lithuania, Slovakia, Romania
Southern Europe: Slovenia, Greece, Spain, Portugal, San Marino, Italy
Central Europe: Slovenia, Germany, Poland, Czech, Slovakia, Hungary, Austria, Switzerland
Western Europe: Belgium, Britain, Ireland, Netherlands, Luxemburg, France
Northern Europe: Sweden, Denmark, Finland, Norway
Typically, we use DHL and UPS to deliver your goods. Shipping methods are not fixed, they may vary according to country location, order amount, customer requirements, etc.
Processing time: Is from the time you submit your order to when the product leaves our warehouses, normally it takes 2-3 business days.
Shipping time: is from when the product leaves the warehouse to when it arrives at your door.
8-15 business days (excluding weekends/holidays) for:
✦ USA ✦ Australia ✦ UK ✦ EU
8-20 business days (excluding weekends/holidays) for:
✦ The rest of the world
Receiving Time: Processing time + Shipping time
*Receiving times may slightly vary depending on each country clearance/customs processing terms
WRONG ADDRESS Please contact us immediately if you believe you have given us a wrong shipping address. If the processing time has passed, and the product had left the warehouse, unfortunately, there is not much we can do.
LOST OR STOLEN PACKAGES If the tracking information states a successful delivery to the provided address, yet you haven’t received your product, we do advise you to contact your respective shipping carrier to initiate an investigation. Unfortunately, we are not responsible for lost or stolen packages. If you still need help from our support or have further questions on how to proceed with filing a loss claim with the carrier company please reach out to our customer support at: [email protected]
TRACKING the tracking number is automatically sent to the email provided during the purchase in 1-3 days after the order is placed.
Exchanges, Returns & Refunds
- All returned products will incur a 15% restocking/reconditioning fee if the box/crate/container has been opened.
- All merchandise must be returned in its original box with original packing materials and must be packed in such a manner that it will not incur damages in return transit. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.
- Refunds and exchanges will be given within 30 days from the original date of purchase. All credits and remaining refunds for the merchandise will be given back to the customer in the form of the original payment type.
- Custom orders can not be returned for any reason.
- All refunds issued will be less shipping charges. Customers are responsible for all return shipping charges.
- All returns must be approved SpaandEquipment.com, Skin Act before they are returned and must be accompanied by an RMA number.
- There will be no cash refund issued for financed orders, only store credit will be issued for financed orders.
- Return shipping costs are at the expense of the customer.
- For health and safety reasons, special restrictions apply on some items, such as foot spas, skincare equipment, etc.
REQUIREMENTS AND LOCAL CODES: ANY CONFORMANCE WITH LOCAL CODES OR INSPECTIONS IS THE RESPONSIBILITY OF THE PURCHASER.
For Hawaii, Alaska, Canada, Porto Rico, American territories outside mainland and other international orders product warranty does not cover product shipping charges for replacement or damaged items at any shape or form and anytime or the day after purchase. The client is solely responsible for all the shipping charges during the warranty period.
Please safely pack everything you received with your order and send it to :
4F, Bldg. C, JMD Industrial Park, No.39 Qingfeng Blvd.,
Baolong Industrial Area, Longgang Dist., Shenzhen, China
We cannot offer any refund for a missing package. Using a trackable shipping service is recommended.